Terms & Conditions
POSTAGE AND PACKING
UK Orders (except N. Ireland)
Orders up to £15.00 £3.00
Orders up to £20.00 £4.00
Orders up to £30.00 £6.00
Orders up to £40.00 £7.50
Orders up to £75.00 £8.50
Orders £85.00 and over - POST FREE
NB: Post free applies only to titles already in Publication.
The above prices are a guide which covers most parcels, however, there may be occasions where large, heavy books may have to be charged at cost at our discretion and equally, smaller, lighter books; we will happily reduce the price.
Due to increased postage costs, parcels over 2 kgs to N/Ireland and other far-reaching areas of the UK, attract a more expensive price. We may have to charge extra at our discretion, however, we are always trying to find more competitive methods of carriage to these areas.
All overseas orders are sent via Airmail. Postage will be charged at cost dependent on total weight.
Second-Hand and Bargain Books
UK Orders – charged at cost minimum £3.00
Overseas Orders – charged at cost minimum £4.00
Note: All overseas orders are sent via Airmail and charged at cost.
For credit cards, we need your full name, address and telephone number in case of query plus the long number from the front of the card, start and expiry date and the security number from the back of the card (last 3 digits). We recommend that you do not email this information as this is not a secure method. You can always telephone or leave me your contact details and I will happily call you.
WE DO NOT ACCEPT BOOK TOKENS!
NB: All books remain our property until paid for in full. If we have to take legal proceedings, we reserve the right to charge for all costs incurred.
For UK orders, stock items will be despatched within 24/48 hours by Royal Mail/Parcel Force (depending on total weight)
Overseas orders will be sent via Airmail. Please allow 14 days for delivery. We send books Worldwide!
IN THE EVENT OF DAMAGE OR ERROR
Should you receive the wrong titles, or goods which have been damaged in transit, please DO NOT return them. Please contact us within 7 days of receipt for further instructions (we will be happy to correct any problems where possible). We regret that we cannot supply items on approval unless by prior agreement.
NB: Our books are carefully packed by hand and, therefore, damages are very rare.
POST / TELEPHONE / EMAIL ORDERS
We can accept orders by post, telephone or email. We strive to be open Monday to Saturday from 9am to 5pm, however, there are often times when the office is not manned. If, for any reason, we are not available during these hours, there is a 24-hour answer-phone service. Please feel free to leave your orders/enquiries by this means leaving your name, address and telephone number in case of query. Please speak slowly and clearly. Alternatively, please feel free to email orders or enquiries.
NB: Although the office is not manned every day, we do pick up telephone messages and emails on a daily basis and try and respond to them within 24 hours.
Personal callers are welcome, however, we recommend that, if possible you telephone first as occasionally our opening times vary and we would not like you to make a journey in vain! I am happy to be available evenings/weekends by prior appointment.
OPEN DAYS AND EVENTS
We often have a stall at various airfield and museum open days. These usually include the Duxford shows, Bottisham, Horham, Hailesworth and more. Please contact us to find out which of these we will be attending or keep an eye on our Facebook page, if you would prefer to collect your order by hand.